I can't load it, is it me or are there other peeps who encounter the same problem?
MrA wrote:Yep, the host wants TMX to pay for a dedicated bandwidth due to what they are calling a high level of 'acculated traffic' ... In other words we are busy...
However, we are not anywhere near our month limit (or close to it) from our own measurements and so at the moment we dispute this...
I'm quite annoyed that they choose to suspend the site, I dont think its correct behviour from them, but we will not be bullied by that...
_________________________________________________________________________________________________________MrA wrote:OK, we hope to get access today, but when we do we will need to take the site offline.
_________________________________________________________________________________________________________MrA wrote:Hi everyone, we are soon moving to a new host. Unfortunetly getting that kind of thing sorted takes alittle bit of time.
If things run smoothly from now it will only be a matter of days, if things dont run so smoothly it will be alittle longer.
_________________________________________________________________________________________________________MrA wrote:If things continue to go (reasonably) smoothly, we might be back by the end of the week.
_________________________________________________________________________________________________________MrA wrote:There seems to be some rummour and miss-information about, so I will clear this up...
The host (US based) did not panic, they just have no intention to provide the service they advertise, or in fact anything much like it.
Our package had a monthly transfer limit in GB, but before we are anywhere close to that limit, even on their measurements and not our own, they have thrown the usage limit out of the window and stated that it no longer applies for us due to us generating a high level of 'moment by moment usage'
So to fix the problem, they asked for extra money per month to have a dedicated bandwidth. Lets say it wasnt a small ammount either, we are talking about additional hundreds of dollars each month...
When they made this request we disputed it and after a couple of days or so they simply blocked the port to our site and told us it wont be re-opended until we pay up or reduce our usage. So that is why the site is closed, we are simply waiting to get away from them as we refuse to pay what they ask even for 1 month.
Pretty much all hosts say in the small print that they can shut you down if you are in breach of various things, but in this case we do feel the host is way out of line.
Obviously we diddnt help this whole thing by doing the sign pack launch at the same time as Nations Forever came out, as the combined spikes generated by this activity would be much higher than what we can usually expect, but even so, there no is accounting for what they did to us.
Moving forward, we have had in depth discussions with our new proposed host about exactly what kind of connection we will get with our new server and how much of it we can use. So we really hope it should be OK this time.
_________________________________________________________________________________________________________MrA wrote:Right, looking at the status of the new server build, I cant see it being ready for tonight which means I dont think we will see tmx until next week.
If by some miracle they get the server ready for us by the end of today then we would be able to crack on with bringing the site back online over the weekend.
TMX is back, and thx to The Legacy for PM'ing me..