Metaboli customer support for TMU.

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hpbifta
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Metaboli customer support for TMU.

Post by hpbifta » 16 Oct 2007 18:04

Over the last few months there have been several questions about whether Metaboli still offer customer support for TMU. After a few e-mails backwards and forwards I have this information.

Yes they do still support TMU,
No they don`t intend to stop supporting TMU.

If you need new download keys/Download link etc e-mail this address for assistance.

supportdownload.focus@metaboli.com

do not e-mail support@metaboli.com as this is only relevant to their monthly subscription service.

I know this works, they just issued me three new keys yesterday (15/10/07)
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Re: Metaboli customer support for TMU.

Post by DevilMan » 18 Oct 2007 22:52

You are lucky ...
It's a week that I'm trying to get a damned new serial to activate my game and they didn't have me yet an answer ...
And Yes! I followed all the instruction: send mail, wait for the automatic reply, reply to that and bla bla ... I'm very pissed right now
The more things change, the more they stay the same.

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Re: Metaboli customer support for TMU.

Post by FIXMR.X » 23 Oct 2007 06:02

This was my mail with the info how to get new serial for activation.....

To prevent fraud you may activate your licence 3 times. If you need more licences, please contact the customer support department at supportdl.focus@gamesplanet.com with your order number (your order number!!) and the email address you used when you purchased your game.

this might work for you (if you didn't get your answer)
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Re: Metaboli customer support for TMU.

Post by mp3killer(SLO) » 20 Apr 2008 14:08

Here is the link for TMU download purchase! :D :lovetm
http://focus.gamesplanet.com/game-track ... rever.html
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Re: Metaboli customer support for TMU.

Post by mustang » 21 Apr 2008 12:43

Can someone tell me how can i apply or add
mood to TMUF???
PS: can you send me a private message?-
if you cant just write the answer on the forum itself.
thank you!!!

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Re: Metaboli customer support for TMU.

Post by Tom.CZ.73 » 21 Apr 2008 13:21

mustang wrote:Can someone tell me how can i apply or add
mood to TMUF???
PS: can you send me a private message?-
if you cant just write the answer on the forum itself.
thank you!!!
Dont you this thaty ou choose wrong thread for such Q?

Choose New Tracks and then you can choose mood whatever you like

If you already have map hold ctrl and choose map in map browser and then Edit

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Re: Metaboli customer support for TMU.

Post by raithsphere » 22 Apr 2008 22:52

FIXMR.X wrote:This was my mail with the info how to get new serial for activation.....

To prevent fraud you may activate your licence 3 times. If you need more licences, please contact the customer support department at supportdl.focus@gamesplanet.com with your order number (your order number!!) and the email address you used when you purchased your game.

this might work for you (if you didn't get your answer)
#

I e-mailed INT B Focus-Metaboli [supportdownload.focus@metaboli.com] 9th April and still nothing...
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Re: Metaboli customer support for TMU.

Post by soggyoreo » 02 May 2008 12:06

if you dont have your order numbers, you can get it at this link...

https://secure.bibit.com/jsp/shopper/OrderInfo.jsp

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DSTamuroForever41
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Uh...

Post by DSTamuroForever41 » 25 May 2008 08:45

What currency is shown at the website to download TrackMania United Forever (before metaboli redirect)? Help me, I want to get this game. I'm using a converter to estimate how much it will cost. If you know it already for Australia then reply please!
Wow...I thought I was the only one who tells the truth all the time.

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hpbifta
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Re: Metaboli customer support for TMU.

Post by hpbifta » 20 Aug 2008 16:21

probably uk£
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Re: Metaboli customer support for TMU.

Post by sdg » 24 Aug 2008 13:28

The support is truly disastrous. I emailed them for a new activation code 2 weeks ago, followed all the right steps, and still no answer. Good thing I found a crack yesterday to bypass the activation window, haha. If anyone else is stuck waiting for their reply, PM me for the crack.
(this only kills the 1st activation step, you still need a valid PLAYER KEY if you wanna play online so don't bother if you're a pirate)

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Re: Metaboli customer support for TMU.

Post by Zooz » 24 Aug 2008 13:42

The crack is TMUF :roflol:

TMUF doesn't require activation so just install the Forever patch over TMU.

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Re: Metaboli customer support for TMU.

Post by sdg » 24 Aug 2008 13:43

Zooz wrote:The crack is TMUF :roflol:

TMUF doesn't require activation so just install the Forever patch over TMU.
Really? Wow, I had no clue...

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Re: Metaboli customer support for TMU.

Post by gatorvalle » 28 Dec 2008 14:46

I used PayPal*..have been waiting 4 days for download link....how do you say "four days" in your native language? :roflol:

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Re: Metaboli customer support for TMU.

Post by AntipodeanCharm » 01 Jan 2009 18:42

Metaboli's customer support leaves a lot to be desired. I want to purchase SIX copies of the game for my entire family. That's not a small sum of money.

Metaboli's insistence that only one copy of TMUF can be purchased per IP address per day (which they don't document anywhere), and that only one form of payment method can be used per day (which they also do not document) has put a severe cramp in my ability to try and pay Nadeo Cdn $300!

This is the only way to purchase the game in Canada as Amazon.com will not ship to Canada. Amazon.ca does not carry it.

So far I have managed to purchase and download 4 copies - but the holidays are nearly over and our playtime is spoilt.

Furthermore, I tried to send a copy to my GF for her birthday (using send a gift by email). THREE days later, the email still has not arrived at her Inbox, and Metaboli's response is to send me yet-another copy of their badly formatted reply FAQ. (Edit: the email arrived this morning (2 Jan) with an apologetic note. Thanks Metaboli).

Needless to say, I am NOT impressed - and only my loyalty towards small gaming companies is preventing me from visiting piratebay - and the thought HAS crossed my mind but I will not do that.

John
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