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 Post subject: Metaboli customer support for TMU.
PostPosted: Tue Oct 16, 2007 9:04 pm 
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speedy pilot
speedy pilot
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Joined: Fri Aug 12, 2005 11:24 pm
Posts: 358
Location: Bournemouth, England, Blighty
Over the last few months there have been several questions about whether Metaboli still offer customer support for TMU. After a few e-mails backwards and forwards I have this information.

Yes they do still support TMU,
No they don`t intend to stop supporting TMU.

If you need new download keys/Download link etc e-mail this address for assistance.

supportdownload.focus@metaboli.com

do not e-mail support@metaboli.com as this is only relevant to their monthly subscription service.

I know this works, they just issued me three new keys yesterday (15/10/07)

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 Post subject: Re: Metaboli customer support for TMU.
PostPosted: Fri Oct 19, 2007 1:52 am 
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highway camper
highway camper
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Joined: Tue Jun 26, 2007 2:43 am
Posts: 4
Location: Italy
Owned TM-games: TMU-TMS
You are lucky ...
It's a week that I'm trying to get a damned new serial to activate my game and they didn't have me yet an answer ...
And Yes! I followed all the instruction: send mail, wait for the automatic reply, reply to that and bla bla ... I'm very pissed right now

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 Post subject: Re: Metaboli customer support for TMU.
PostPosted: Tue Oct 23, 2007 9:02 am 
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pedestrian
pedestrian

Joined: Mon Jul 23, 2007 9:42 pm
Posts: 13
Owned TM-games: TMU, TMN, TMO
This was my mail with the info how to get new serial for activation.....

To prevent fraud you may activate your licence 3 times. If you need more licences, please contact the customer support department at supportdl.focus@gamesplanet.com with your order number (your order number!!) and the email address you used when you purchased your game.

this might work for you (if you didn't get your answer)

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 Post subject: Re: Metaboli customer support for TMU.
PostPosted: Sun Apr 20, 2008 5:08 pm 
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happy cruiser
happy cruiser
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Joined: Thu Jan 19, 2006 1:31 am
Posts: 126
Location: Slovenija
Here is the link for TMU download purchase! :D :lovetm
http://focus.gamesplanet.com/game-trackmania-united-forever.html

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 Post subject: Re: Metaboli customer support for TMU.
PostPosted: Mon Apr 21, 2008 3:43 pm 
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highway camper
highway camper

Joined: Mon Apr 21, 2008 3:31 pm
Posts: 1
Owned TM-games: TMNF,TNMU,TMUF
Can someone tell me how can i apply or add
mood to TMUF???
PS: can you send me a private message?-
if you cant just write the answer on the forum itself.
thank you!!!


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 Post subject: Re: Metaboli customer support for TMU.
PostPosted: Mon Apr 21, 2008 4:21 pm 
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speed demon
speed demon

Joined: Wed Mar 08, 2006 8:10 pm
Posts: 1622
Location: Czech Republic
Owned TM-games: all PC versions
Manialink(s): Tom.CZ.73, sQs
mustang wrote:
Can someone tell me how can i apply or add
mood to TMUF???
PS: can you send me a private message?-
if you cant just write the answer on the forum itself.
thank you!!!

Dont you this thaty ou choose wrong thread for such Q?

Choose New Tracks and then you can choose mood whatever you like

If you already have map hold ctrl and choose map in map browser and then Edit

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 Post subject: Re: Metaboli customer support for TMU.
PostPosted: Wed Apr 23, 2008 1:52 am 
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cyclist
cyclist
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Joined: Mon Jul 31, 2006 4:24 pm
Posts: 47
FIXMR.X wrote:
This was my mail with the info how to get new serial for activation.....

To prevent fraud you may activate your licence 3 times. If you need more licences, please contact the customer support department at supportdl.focus@gamesplanet.com with your order number (your order number!!) and the email address you used when you purchased your game.

this might work for you (if you didn't get your answer)
#

I e-mailed INT B Focus-Metaboli [supportdownload.focus@metaboli.com] 9th April and still nothing...

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 Post subject: Re: Metaboli customer support for TMU.
PostPosted: Fri May 02, 2008 3:06 pm 
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highway camper
highway camper

Joined: Sat Apr 26, 2008 5:04 am
Posts: 3
Owned TM-games: TMU
if you dont have your order numbers, you can get it at this link...

https://secure.bibit.com/jsp/shopper/OrderInfo.jsp


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 Post subject: Uh...
PostPosted: Sun May 25, 2008 11:45 am 
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wheelbarrow operator
wheelbarrow operator
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Joined: Mon May 19, 2008 11:08 am
Posts: 22
Location: Australia
Owned TM-games: TrackMania Forever
What currency is shown at the website to download TrackMania United Forever (before metaboli redirect)? Help me, I want to get this game. I'm using a converter to estimate how much it will cost. If you know it already for Australia then reply please!

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 Post subject: Re: Metaboli customer support for TMU.
PostPosted: Wed Aug 20, 2008 7:21 pm 
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speedy pilot
speedy pilot
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Joined: Fri Aug 12, 2005 11:24 pm
Posts: 358
Location: Bournemouth, England, Blighty
probably uk£

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 Post subject: Re: Metaboli customer support for TMU.
PostPosted: Sun Aug 24, 2008 4:28 pm 
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pedestrian
pedestrian

Joined: Mon Aug 18, 2008 1:29 am
Posts: 7
Owned TM-games: TMU
The support is truly disastrous. I emailed them for a new activation code 2 weeks ago, followed all the right steps, and still no answer. Good thing I found a crack yesterday to bypass the activation window, haha. If anyone else is stuck waiting for their reply, PM me for the crack.
(this only kills the 1st activation step, you still need a valid PLAYER KEY if you wanna play online so don't bother if you're a pirate)


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 Post subject: Re: Metaboli customer support for TMU.
PostPosted: Sun Aug 24, 2008 4:42 pm 
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TM-Patrol
TM-Patrol

Joined: Sat Aug 13, 2005 11:58 am
Posts: 5326
Location: The Netherlands
Owned TM-games: TMO, TMS, TMNF, TMUF
Manialink(s): zooz
The crack is TMUF :roflol:

TMUF doesn't require activation so just install the Forever patch over TMU.


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 Post subject: Re: Metaboli customer support for TMU.
PostPosted: Sun Aug 24, 2008 4:43 pm 
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pedestrian
pedestrian

Joined: Mon Aug 18, 2008 1:29 am
Posts: 7
Owned TM-games: TMU
Zooz wrote:
The crack is TMUF :roflol:

TMUF doesn't require activation so just install the Forever patch over TMU.

Really? Wow, I had no clue...


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 Post subject: Re: Metaboli customer support for TMU.
PostPosted: Sun Dec 28, 2008 5:46 pm 
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wheelbarrow operator
wheelbarrow operator

Joined: Sun Dec 28, 2008 4:06 pm
Posts: 16
Location: Vancouver, Canada
Owned TM-games: TMUF
I used PayPal*..have been waiting 4 days for download link....how do you say "four days" in your native language? :roflol:

:pil:

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 Post subject: Re: Metaboli customer support for TMU.
PostPosted: Thu Jan 01, 2009 9:42 pm 
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highway camper
highway camper
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Joined: Mon Oct 27, 2008 8:38 pm
Posts: 3
Owned TM-games: TMUF
Metaboli's customer support leaves a lot to be desired. I want to purchase SIX copies of the game for my entire family. That's not a small sum of money.

Metaboli's insistence that only one copy of TMUF can be purchased per IP address per day (which they don't document anywhere), and that only one form of payment method can be used per day (which they also do not document) has put a severe cramp in my ability to try and pay Nadeo Cdn $300!

This is the only way to purchase the game in Canada as Amazon.com will not ship to Canada. Amazon.ca does not carry it.

So far I have managed to purchase and download 4 copies - but the holidays are nearly over and our playtime is spoilt.

Furthermore, I tried to send a copy to my GF for her birthday (using send a gift by email). THREE days later, the email still has not arrived at her Inbox, and Metaboli's response is to send me yet-another copy of their badly formatted reply FAQ. (Edit: the email arrived this morning (2 Jan) with an apologetic note. Thanks Metaboli).

Needless to say, I am NOT impressed - and only my loyalty towards small gaming companies is preventing me from visiting piratebay - and the thought HAS crossed my mind but I will not do that.

John

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