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Account, key issues: read this topic

Posted: 11 Aug 2014 09:19
by Alinoa
Hi,

For any issues linked to your account or key, please contact Ubisoft Customer Services Centre On-Line at http://support.ubi.com.
Then please send them a message, ensuring that they get all the important information on your system and your problem so they can answer correctly the first time.

Best regards,
Alinoa

Re: Account, key issues: read this topic

Posted: 16 Feb 2016 20:04
by angelakos
Hey,thanks mate for your answer,i am having an issue.It haves tm united canon stadium and one more.Even if nation for ever is stadium,its not mentioning about losing the key.

Re: Account, key issues: read this topic

Posted: 18 Feb 2016 12:52
by Alinoa
The Ubisoft support can only retrieve information for purchasing accounts.

Re: Account, key issues: read this topic

Posted: 20 Sep 2019 18:20
by baki
I have trouble with key. I purcase long time ago TMUF key, and lost it. My old pc with game is broken long time ago. My username is "iloveneda" and i hope its possible to retrive that key and i could play this game again. Lol last post in this topic is from 2016... Thanks in advance..

Re: Account, key issues: read this topic

Posted: 23 Sep 2019 07:52
by Alinoa
Hi,

Please join the support for your request at http://support.ubi.com.

Re: Account, key issues: read this topic

Posted: 25 Sep 2019 13:39
by Sl4pza
Hi

I created a TMNF account in 2006, I know the password but I can't remember the Login ID.

How do I get hold of it? Here is a link to my profile on the ladder: http://en.tm-ladder.com/4725239_rech.php

Re: Account, key issues: read this topic

Posted: 29 Sep 2019 19:53
by disappointedone
Hi,

I owned a free Trackmania Nations Forever profile for years. I set it at remember password. Today I was asked for login data. I don't remember the password anymore, so I pressed on "forgot password". They sent an email, but I don't remember my email password either. How can I get success to my profile, if I only have my ingame name?

Re: Account, key issues: read this topic

Posted: 20 Jan 2020 23:47
by alexis4917
Good night, I need help to recover my TMUF account, but I bought it on steam, the only thing I can know is the product key, I hope a brief answer thanks

Re: Account, key issues: read this topic

Posted: 21 Jan 2020 06:02
by VincyTM
Same as my account is hacked and is Banned. I can't find him and also I just want to contact the Ubisoft and I can't find the support. So. How I should to Unlock my account? And reset all stages, etc.
This my account: http://en.tm-ladder.com/VincyTM_YT_rech.php

Re: Account, key issues: read this topic

Posted: 23 Jan 2020 14:33
by Alinoa
Hi,

Please contact the Ubisoft support here: https://support.ubisoft.com/

Re: Account, key issues: read this topic

Posted: 26 Mar 2020 14:16
by guga
Hi Alinoa,

so... nostalgia kicked in: wanted to play old TMN ESWC, noticed online is still working and there's a server. Unfortunately my account was removed. I still remember its pass and it was authenticated it with my TMO key. Shall i contact ubisoft support too for old ESWC?
In case it cannot be recovered, can I authenticate a new account with that old TMO key?

Re: Account, key issues: read this topic

Posted: 26 Mar 2020 15:38
by Alinoa
Hi Guga,

I don't think it's possible. You can still create another account.

Cheers :)

Re: Account, key issues: read this topic

Posted: 26 Mar 2020 19:54
by Xymph
guga wrote:
26 Mar 2020 14:16
so... nostalgia kicked in: wanted to play old TMN ESWC, noticed online is still working and there's a server. Unfortunately my account was removed. I still remember its pass and it was authenticated it with my TMO key. Shall i contact ubisoft support too for old ESWC?
In case it cannot be recovered, can I authenticate a new account with that old TMO key?
TMN ESCW accounts are removed after one year of inactivity (it happened to mine too, alas).

Re: Account, key issues: read this topic

Posted: 27 Mar 2020 04:04
by guga
Xymph wrote:
26 Mar 2020 19:54
guga wrote:
26 Mar 2020 14:16
so... nostalgia kicked in: wanted to play old TMN ESWC, noticed online is still working and there's a server. Unfortunately my account was removed. I still remember its pass and it was authenticated it with my TMO key. Shall i contact ubisoft support too for old ESWC?
In case it cannot be recovered, can I authenticate a new account with that old TMO key?
TMN ESCW accounts are removed after one year of inactivity (it happened to mine too, alas).
Not a problem if I can still create a new one. So my question now is: can I use the same TMO key I used to auth the removed account for the new one? (for custom skins/horns mostly)

Re: Account, key issues: read this topic

Posted: 09 May 2020 00:44
by crackmonkey823
Hey Alinoa,

I purchased a copy of Trackmania United (TMU) many years ago (CD purchase, not through steam) and am now trying to re-install the game on my new PC. My PC doesn't have a DVD drive so I made an ISO of my disk and installed the game using Daemon Lite. The game seems to install correctly, but when I try to apply the track mania United Forever (TMUF) patch, it complains that it couldn't find my copy of TMU. Even when I locate the game folder, it complains that it can't determine which version of TMU I have.

When trying to play TMU by itself as I did in the past, the CD is not being read correctly. The protection system that comes up when starting the game checks the disk and fails. There's an option to manually put in the CD key, but this also fails. I tried 3 times so I'm confident that I'm not making any typos :D

What's weird is the first time I installed the game and then the TMUF patch, I was able to get into the game. But when I quit and started the game again, I had the same issue where it can't read the disk and then the CD key fails when entered manually. I uninstalled the game, and can now not even get that far.

I read earlier that you mentioned contacting Ubisoft for support, but I think my purchase was before they became the publisher. If I'm wrong about that please let me know and I'll ask them. If you have any suggestions, that would be great. I've been missing this game lately.

Here's my system specs:

OS: Windows 10 Pro 64 bit
Processor: Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz
RAM: 16 GB
GPU: GeForce GTX 2080 Super

Let me know if anything else would be helpful. I see there is a report that can be generated when this failure happens. Let me know how I can get that to you.

Thanks!